Withdrawal Fees Capped
The operator of a leading digital payment network in Syria moved on 17 August 2026 to publish the commission ceilings applied to cash withdrawals and deposits, responding to complaints from users across several governorates. It said the maximum commission on a withdrawal is set at 0.3 percent, while the ceiling on deposits is 0.2 percent.
The clarification followed confusion over how much users are charged when they take cash out or load funds onto the system, which has become a common channel for everyday payments.
Lower Than Before Reform
The current 0.3 percent ceiling on withdrawals is down from 0.5 percent charged before the recent currency reform, according to the figures released. The reduction lowers the cost of moving money through the network for households and small traders who rely on it.
The published ceilings were described as binding upper limits rather than fixed rates, leaving room for providers to compete below them.
Network of 29 Firms
The system operates through 29 authorized companies, and the operator stressed that the commissions are passed in full to these service providers rather than retained centrally. Muhammad Bisiki, who handles marketing and public relations for the platform, said authorized firms may offer services at rates lower than the stated ceilings.
He added that the platform allows electronic payment of bills and services without additional charges, positioning it as a route around cash handling for routine transactions.
Complaints and Fraud
Users were directed to submit grievances through a dedicated form on the platform's official website, with a pledge to follow up on each case. The operator said it monitors suspicious activity and coordinates with the relevant authorities on suspected fraud.
It also noted that oversight of exchange offices falls outside its remit and rests with the competent authorities, drawing a line between its own services and the wider money-changing sector.