A Ceiling on Withdrawal Fees
A Syrian digital-payment service has set a maximum cash-withdrawal commission of three per thousand — equivalent to 0.3 percent — in an announcement made on 14 August 2026. Under the rule, authorized agents and offices are prohibited from charging more than that rate when customers convert their electronic balances into cash.
A Channel for Complaints
Alongside the cap, the company launched an electronic complaints service covering withdrawal violations committed by exchange and remittance companies, their agents, branches, and affiliated offices. Customers who are charged above the permitted limit, or who encounter any irregularity during a withdrawal, are directed to file a complaint through a dedicated link on the company's website and to attach the relevant details.
The mechanism gives users a single, formal route to flag overcharging rather than resolving disputes with individual agents.
Aligning with the Central Bank
The company framed the step as part of an effort to align its operations with directives issued by the Central Bank of Syria and with recognized standards for electronic-payment services. The stated purpose is to regulate the withdrawal process and to protect customers' rights across the network of agents that handle cash payouts.
Why It Matters
Electronic wallets have become a common way for Syrians to receive and move money, so the commission taken when a balance is turned into cash directly affects how much value reaches the user. Fixing a maximum rate and opening a formal complaints channel establishes a clear reference point for what agents may charge and a way to challenge fees that exceed it.